Use cases
Use cases
IB Assist is the primary available product. IB Business Assist is emerging and available for selective evaluation — not generally available. Configure what you need for each offer.
IB Assist
Your AI assistant — organizational knowledge and assistance.
Customer questions
Answer common customer questions from approved business information.
Employee knowledge
Help employees find trusted company information — with supporting sources when answers are grounded.
Product / service information
Explain offerings from approved content so answers stay consistent.
Customer support
Guide routine support conversations with acknowledgement and clear next steps.
Internal assistance
Reduce repetitive lookups for policies, processes, and approved SOPs.
IB Business Assist
Your customer-facing AI business journey — conversation to customer request. Emerging offer for selective evaluation — not generally available.
Enquiries
Capture new customer enquiries so the business can follow up.
Appointments
Collect appointment details and raise an appointment request for the team.
Leads
Capture interest in offerings as a lead request — not a CRM pipeline.
Quotes
Collect quote requests from customers for the business to complete.
Support
Guide support conversations and raise a support request when needed.
Team follow-up
Raise a support request so your team can follow up when the customer needs a person.
Simulations vs live integrations
Public demos of booking, ticket, or catalogue journeys are interactive simulations unless a live integration is explicitly enabled for your evaluation.
Ready to evaluate your use case?
Request Early Access and we will contact you with next steps — or book a demo if you want a guided walkthrough.