Solutions
Solutions by business function
Start from the problem your team has today. IB Assist helps employees find answers. IB Business Assist handles customer conversations and passes requests to your team. Agentic Assist helps carry out repeatable work with human review.
Find your team
See the problem, how it is solved, and which product fits.
- IB Assist
HR and employee support
Policy answers employees can check against the approved source.
- The problem
- Employees ask HR the same questions about leave, travel, benefits and policy. Replies take time and can differ from person to person.
- Who experiences it
- HR and People teams, and every employee who needs a policy answer.
- How IntelligentBotSys helps
- IB Assist answers from the handbooks and policies HR approves, and shows the source document with each grounded answer.
- The practical outcome
- Employees get a consistent answer with its source. HR can focus on the cases that need a person.
- IB Assist
Operations and SOP guidance
Approved procedures on demand, with the source shown.
- The problem
- Procedures sit in manuals, SOPs and shared drives. Staff lose time searching, and teams end up working from different versions.
- Who experiences it
- Operations leads, team supervisors and frontline staff.
- How IntelligentBotSys helps
- IB Assist answers process questions from the SOPs and manuals you approve. The source is shown so people can check the step before acting.
- The practical outcome
- Staff ask in plain language and get the approved procedure, with a source to confirm it.
- IB AssistIB Business Assist
Customer service
Consistent answers for customers, with a clear path to your team.
- The problem
- Customers ask routine questions about services, policies and opening hours, often outside business hours, and the team answers them one by one.
- Who experiences it
- Customer service and support teams, and the customers they serve.
- How IntelligentBotSys helps
- IB Assist answers from approved business information on the Web channel. Where a customer needs a person, IB Business Assist can capture an enquiry or support request for your team to follow up.
- The practical outcome
- Customers get a consistent, sourced answer. Your team picks up the requests that need a person.
IB Business Assist is set up around your requirements. Talk to us about your use case.
- IB Assist
Sales and presales enablement
One approved answer to product and service questions.
- The problem
- Product and service details drift between brochures, decks and people. Prospects and sales staff get different answers to the same question.
- Who experiences it
- Sales and presales teams, and the prospects who ask them questions.
- How IntelligentBotSys helps
- IB Assist answers product and service questions from the approved materials you provide, and shows the source. It is not a CRM and does not manage pipelines or score leads.
- The practical outcome
- Prospects and sales staff get the same approved answer, with its source.
- IB Assist
Internal knowledge access
One workspace to ask across approved documents.
- The problem
- Knowledge is scattered across documents and drives. New joiners and busy teams cannot tell which document to trust.
- Who experiences it
- Teams across the organization, including new hires.
- How IntelligentBotSys helps
- Bring approved policies, handbooks, FAQs and procedures into one organization workspace. IB Assist answers across them and cites where each answer came from.
- The practical outcome
- One place to ask, and a source behind every grounded answer.
- Agentic Assist
Governed AI-assisted work
AI-assisted work with people directing it and in control.
- The problem
- Teams want AI to help with real work, but they need to direct it, see what is happening, and stay accountable for the outcome.
- Who experiences it
- Operations and business leaders, and the teams that run repeatable processes.
- How IntelligentBotSys helps
- Agentic Assist supports AI-assisted work with human direction, visibility, governance and control. We scope it with you around a real business process.
- The practical outcome
- People stay in charge of the work, with AI helping where it fits. Agentic Assist is scoped with you rather than purchased online.
Interactive demos on this site simulate representative journeys. They are not connected to your own systems. Connections to your calendar, ticketing or catalogue are discussed during setup.
Ready to evaluate your use case?
Request Early Access and we will contact you with next steps — or book a demo if you want a guided walkthrough.