FAQ

IntelligentBotSys provides AI assistants that work for your business. We help businesses respond faster to customers, capture more enquiries, simplify appointments, support employees, and reduce repetitive day-to-day work.

IB Assist is our first commercial intelligent business assistant. It helps keep your business responsive 24/7 — supporting customer and employee conversations around the needs you configure.

No. Company knowledge and cited answers are one important capability, but IB Assist can be configured around broader business conversations and everyday assistance — including enquiries, front desk, products and services, appointments, customer support, and routine operations.

Typical use cases include reception and front desk, customer enquiries, products and services questions, sales interest, appointments, customer support journeys, employee/company knowledge, and supported routine business operations. These are configurations of IB Assist — not separate product brands.

Yes — a core value is helping your business stay responsive when staff are unavailable. IB Assist can assist with common conversations and capture next steps. It does not autonomously run unsupported workflows or claim unattended execution of every business process.

Yes. IB Assist can help present your offerings conversationally, answer follow-up questions, and capture interest for your team. Website demos of catalogue-style journeys are interactive product simulations unless a live catalogue integration is explicitly enabled for your organization.

IB Assist can help with appointment enquiries and guide customers through collecting details and next steps. Live calendar booking depends on what is configured for your business. Public demos of booking journeys are interactive product simulations unless a live booking integration is enabled.

IB Assist can guide support conversations — understanding the request, explaining a status, and helping with next steps. Live ticket lookup or closure requires configured integrations. Public demos of ticket journeys are interactive product simulations unless those integrations are enabled.

When configured, IB Assist can work from approved business information your organization controls. For employee and policy questions, answers can be grounded in that knowledge so teams get consistent guidance.

When answers are based on approved company knowledge, supporting sources help people verify before they act. Citations are a trust capability — not the full definition of IB Assist.

No by default. Interactive product simulations on this website demonstrate representative customer journeys. They are not live AI connections to your CRM, calendar, ticket system, or catalogue unless explicitly identified as live functionality for your evaluation.

Self-serve free trial and checkout are not open during Early Access. Request Early Access or book a demo and we will contact you with next steps. When self-serve returns, the 14-day trial remains 3 seats, 50 documents, and 500 messages (trial_14). Paid Starter ($49/mo) and Growth ($149/mo) list prices correspond to Portal plan IDs.

During Early Access we contact you after you request access or book a demo. When self-serve registration returns, email verification unlocks your organization workspace so you can evaluate IB Assist and choose a paid plan when ready.

Yes. Start focused on one business problem — for example front desk, enquiries, appointments, support, or employee knowledge — then expand into more use cases and supported capabilities as requirements grow.

Work stays inside your organization boundary with permission-based access. You decide what information is approved for use. See Security for authentication, isolation, privacy, and trust posture.

Accuracy tracks the quality of approved information and the clarity of the question. Clean, current knowledge produces more useful grounded answers; sparse or outdated content can weaken results. Review sources before acting when citations are shown.

IB Assist is not a full document-management system replacement, not open-web chat, and not a guarantee of every integration or workflow. We sell what is ready. Roadmap capabilities stay future until they are consumable.