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Solutions · IB Business Assist

Manage customer conversations consistently

Customers ask about your services and get the same approved answer every time. Appointment, quote and support requests reach your team to follow up.

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What IB Business Assist helps you do

Customers ask about your services, prices and hours and get the same approved answer every time. Requests reach your team.

  • Customer enquiries

    Answers about services, pricing, hours and policies, at any time of day.

  • Product and service discovery

    Customers find the right offer without waiting for a reply.

  • Appointment and lead capture

    Appointment, quote and lead requests are captured for your team.

  • Support follow-up

    Support requests are recorded so none are lost.

  • One consistent experience

    Every customer hears the same approved information.

  • Handover to your team

    People take over when a conversation needs them.

From conversation to team follow-up

The assistant answers and captures the request. Your team completes the outcome. It is a request view, not a CRM.

IB Business Assist

Example conversation

  • Customer: Do you provide AC servicing?

  • Assistant: Yes — we provide AC servicing for homes and small offices. Would you like pricing or to request a visit?

  • Customer: How much does it cost?

  • Assistant: Starting from ₹799 for a standard service visit. Final amount depends on unit type and any parts needed.

  • Customer: Can someone visit tomorrow?

  • Assistant: Appointment request received. Your team will confirm a time window for tomorrow.

What your team sees

Appointment request

New
Service
AC servicing visit
When
Tomorrow
Next step
Team confirms a time

The assistant answers and captures the request. Your team follows up and completes the outcome.

How to get started

Start with one business problem. Configure the journey. Test conversations before you launch.

  1. 01

    Business information

    Profile, services, FAQs, hours, policies, rules.

  2. 02

    Configure journey

    Shape how customers ask and what requests you accept.

  3. 03

    Test conversations

    Walk through enquiries, appointments, or support.

  4. 04

    Launch

    Open the assistant on a supported channel when ready.

Looking for answers for your own employees? See IB Assist.

Talk to us about your use case

Tell us about your customers and the enquiries you handle, or book a demo. IB Business Assist is priced to your use case.

Talk to us about your use caseBook Demo