Technical overview
How IntelligentBotSys keeps answers trustworthy and under your control.
A conceptual overview of the trust principles behind the products. Detailed technical and security documentation is shared with qualified evaluators on request.
Technical topics
Approved knowledge sources
- Answers come from the documents your organization approves into its workspace
- You decide what is included, such as policies, handbooks, SOPs, FAQs and product or service information
- Answer quality tracks the quality of the approved information
Citations and evidence
- Grounded answers show the source they came from
- People can open and review the source before they act
- An answer without a source is a prompt to check, not to trust
Authentication and permissions
- Sign-in is required to use the product
- Access is permission-based for teams and roles
- People only reach their own organization’s workspace
Organization isolation
- Each organization works inside its own boundary
- Your documents stay with your organization
Human oversight and governance
- Citations let people verify answers before acting
- Your team completes the customer requests that IB Business Assist captures
- You control which documents are approved for answers
- Agentic Assist is built around people directing the work, with visibility and control, scoped with you
Channels and integration options
- IB Assist and IB Business Assist run in the browser, including phone and tablet browsers
- WhatsApp is available for IB Business Assist through guided onboarding
- Connections to your own systems are discussed during onboarding
- Interactive demos on this site are simulations and are not connected to your systems
Supported content
- Business documents your organization approves, such as policies, handbooks, SOPs and FAQs
- Product and service information used to answer customer questions
- Tell us about your document formats during onboarding and we will confirm what fits
Relevant limitations
- Answers are only as good as the approved information behind them
- IB Business Assist captures requests for your team. It is not a CRM, and your team completes the outcome
- Mobile access is through the browser, with no separate app to install
- We only cite certifications we hold, and compliance details are available on request
Looking for the business case?
Start from the problem you want to solve.
Need a deeper review?
Qualified evaluators can request detailed documentation and a walkthrough with our team.