How it works
How it works
From approved business knowledge to a working IB Assist — configure, test, and use grounded conversations.
IB Assist path
The primary path from knowledge to trusted answers.
- 01
Business knowledge
Approve the policies, FAQs, and documents the assistant may use.
- 02
Configure assistant
Shape IB Assist around your organization and use cases.
- 03
Test
Ask real questions and verify answers against your sources.
- 04
Publish and use
Make the assistant available on Web — WhatsApp in Early Access.
- 05
Grounded conversations
Customers and employees get useful answers with sources where appropriate.
IB Business Assist
Emerging direction for selective evaluation — conversation to customer request to team follow-up. Not generally available. See the IB Business Assist page for details.
Ready to evaluate?
Request Early Access and we will contact you with next steps — or book a demo if you want a guided walkthrough.